[D-Discover box] Situation #1
Doctolib Siilo is made to support your communication with other HCPs or healthcare teams. In order to do so efficiently, it does provide a variety of functions, to interact with incoming messages. On this way you´re support with best in case functions and shortcuts. This allows you to quickly process and respond to messages.
Prerequisites
Functions can be different, depending on the application in use. In order to provide a smooth and clean interface, there can be differences between the browser version and the quick-start panel in the Doctolib agenda view.
You can easily reply to a specific message, so the recipient does have full visibility on the topic you´re referring to. In this way, it's easy to follow extensive chats with multiple information.
- Open the browser window of Doctolib Siilo, by choosing
Doctolib Siilo from the menu on the left in your Doctolib calendar
- Choose the referring chat and look for the received message you would like to reply to
- Move your cursor over the message and click on the
arrow down on the top right
- Choose Reply from the options
- A preview of the chosen message will be shown on top of the text field, including the sender
- Type in your response in text field and click on
to send the message
- Open your calendar view and enroll the quick start panel of Doctolib Siilo on the bottom left
- Choose the referring chat, to open it in a dedicated panel
- Look for the received message you would like to reply to
- Move your cursor over the message and click on the
- Choose
Reply from the options
- A preview of the chosen message will be shown on top of the text field, including the sender
- Type in your response in text field and click on
You can react with one out of 4 emojis to an incoming message. In this way, you quickly let the sender know e.g. about your approval, notice or investigation.
Remark
- The option to react by an emoji can be used in the quick-start panel only. It's not available on the browser tab version
- When used in group chats, a number does appear next to the emoji, if multiple users had chosen the same emoji
- By clicking on the emoji on the bottom of the message, you can remove it again
- The sender of the message won´t receive any specific notification about your reaction
Quick Start panel
- Open your calendar view and enroll the quick start panel of Doctolib Siilo on the bottom left
- Choose the referring chat, to open it in a dedicated panel
- Look for the received message you would like to reply to
- Move your cursor over the message and click on the
emoji icon next to it
- Choose the desired emoji
- The chosen emoji will be placed on the bottom left of the referring message